The Care Quality Commission says that council-run Cleeve Court Community Resource Centre in Bath, which looks after older people with dementia, needs to make improvements.
Cleeve Court in Twerton
At the time of Cleeve Court’s previous inspection in 2019, when it was managed by Sirona care and health, the facility was rated as Good.
Sirona gave 12 months’ notice that year to terminate its contract for residential and extra care services, which were then brought back in-house by Bath & North East Somerset Council.
Cleeve Court at Twerton provides care and health services, has 46 beds and offers a broad range of activities which aim to promote independence by developing and maintaining and enhancing people’s skills, interests and abilities.
The Care Quality Commission (CQC) carried out its latest assessment between July and early October, saying it was a “responsive focused inspection to follow up concerns in safe and well-led plus checking on previous concerns”.
The inspectors’ report, published at the end of November, has identified improvements are needed to governance systems and further work is needed to ensure care plans are consistent and that staff have the training and guidance required to deliver safe, high-quality care.
This week, Councillor Alison Born, cabinet member for adult services, said: “I want to reassure our residents, families and staff that we are continuing to address the areas that require improvement as identified in the report.
“We value the positive feedback from residents and their families in the report and will continue to work closely with them and healthcare partners to ensure Cleeve Court provides safe, compassionate, and person-centred care.
“Our staff work hard and are committed to delivering the best care for our residents.”
Key findings show infection control and medicine management were effective, and the home environment was well-maintained, with systems in place to manage the environment safely.
However, the report found care plans lacked sufficient detail for some clinical tasks, creating potential risks, and there were not always clear responsibilities, roles, or systems of accountability.
The inspectors’ report acknowledged “inclusive” leaders who demonstrated integrity, openness, and honesty throughout the inspection.
It added: “The provider fostered a positive culture where people felt they could speak up and be heard. Staff felt confident raising concerns, although there were occasional lapses in communication up the management chain.”
The report also said that diversity was valued.
People and relatives reported feeling safe and spoke positively about staff care and responsiveness.
The report highlighted: “People experienced a positive, learning culture that was compassionate. For example, we observed warm, respectful interactions, with humour and appropriate touch throughout the inspection.
“Staff sat with people who did not speak to offer company and reassurance.”
