Nick Richardson and his family, from Bradford on Avon, were recently chosen to receive a once-in-a-lifetime reward from NatWest as part of a campaign to thank some of the bank’s most loyal customers.
Nick, a NatWest customer for over 30 years, suffered an injury whilst serving in the Royal Navy which left him unable to work.
Nick and his family developed a strong relationship with their Premier Banking Manager, Emma Adams, who helped them make some important financial decisions as they adapted to Nick’s new life outside of the Royal Navy.
NatWest’s rewarding relationships campaign recognises some of the best two-way relationships the bank has developed with its customers.
As NatWest understands that rewarding relationships only work if you give something back in return, NatWest is surprising some of its reward account customers with special experiences to thank them for being loyal customers.
NatWest organised for Nick and his family to see his favourite rugby team, Bath, play London Irish in a special VIP box and topped this off by revealing they would also be jetting off on a dream holiday to Florida.
Commenting on the surprise, NatWest customer Nick Richardson said: “Emma has been such a supportive figure when times have been difficult and I’ve built a really great relationship with her.
“I had no idea what was going on when Emma came into the room with a rugby ball and couldn’t believe it when I read that NatWest were sending us all to Florida! I’ve been wanting to take the kids there for years and I can’t believe it’s actually happening!”
Emma Adams, Premier Banking Manager at NatWest said: “We’re delighted to be able to reward Nick and his family with this incredible surprise for being such loyal NatWest customers. We truly believe that the most rewarding relationships work both ways and so we hope that the surprise goes some way to thanking Nick and his family for their loyalty.”
You can watch the video explaining Nick’s story here.
As part of NatWest’s belief in giving something back to loyal customers, the NatWest Reward Account rewards customers with 2% cashback on seven eligible household bills for a £2 monthly fee.
