Following an increase in delays and passengers being stranded after a number of recent timetable changes, Metro Mayor Dan Norris has called for action from bus operators.
Passengers across the region were promised a better service at a meeting of the West of England Bus Forum organised by the Metro Mayor ahead of the timetable changes last month.
The meeting, which was attended by both the regional bosses of First Bus and Stagecoach, was told that driver shortages were causing a problem.
However, First Bus and Stagecoach said that the recent bus cuts would improve efficiency, something which many now disagree with.
Dan Norris said: “We were told that with a new timetable in place it would be much easier for the buses to run on time. But that doesn’t appear to be what’s happening.
“Passengers are frustrated, and even worse, angry. So we need the bus companies to revisit their plans and reassess them with urgency.”
Mr Norris continued: “I have asked First Bus and Stagecoach for an explanation. This needs sorting.
“For many people, travelling by bus is a great way to get about and it is vital for more people to choose the bus if we are to meet our ambitious net zero targets.
“But encouraging bus use is being hindered by recent performance.
“We need efficient buses, more passengers and more fares, and so more investment. That’s a virtuous circle. Currently we risk a downwards spiral.”