Sirona’s Community Equipment Service has been recognised for its quality management, with the team working hard to achieve the requirements and high standards of the nationally recognised ISO certification 9001.
This is awarded to those who achieve high-standards in a wide range of areas which, when brought together, demonstrate the service focuses on those it serves; is well led and managed efficiently and is continually looking at how it can improve even further.
The service lends a variety of equipment and aids to individuals to help them stay independent or helps with their care to improve their quality of life.
The team works closely with Sirona’s community staff to ensure together they can meet the needs of individuals and are often crucial to enabling people to remain in their own homes or to return home as quickly as possible following a stay in hospital.
Alistair Walter, Community Equipment Service Manager, said: “I am incredibly proud of my team; we have worked hard to ensure that our service is of the highest quality.
“The process we needed to go through to demonstrate that we did meet the requirements and high standards of the ISO certification was very demanding and although I had every confidence in the team and the quality of service we provided I was still delighted when this was confirmed by the assessment team.
“I am also pleased to be the first service in Sirona to achieve this highly coveted standard.
“Although the whole team was terrific throughout, I do want to pay particular tribute to Jen Fowles, who left our service shortly after we qualified to start a new career as a midwife.
“Her amazing commitment to quality and ensuring we had the evidence to demonstrate this was vital to us being awarded the certificate.”
Janet Rowse, Sirona’s chief executive, said: “I ask all staff to take their work personally and to offer care and support to those needing our help as if they were caring for a member of their own family.
“Alistair and his team have shown taking it personally in action. I am really proud of their efforts in achieving the ISO certificate and I hope this is the first of many for Sirona services.”
The team, which covers Bath and North East Somerset is based in Midsomer Norton, can be contacted 8.30am to 4.30pm on 01225 396717.
