Wessex Water issues warning after fraudulent demands for bill payments

Bath-based water and sewerage company Wessex Water has issued a warning to customers to be wary of scam calls involving demands for water bill payments.

A number of customers have contacted the water company raising concern that they were pressurised for card payment details or told a direct debit had failed and they needed to make an immediate payment.

Wessex Water has urged customers to be vigilant and if they receive a suspicious or fraudulent call to hang up and check it is genuine by contacting the company directly on 0345 600 3 600.

Anyone who believes they are a victim of fraud should report it to Action Fraud as soon as possible by calling 0300 123 2040 or visiting www.actionfraud.police.uk.

Director of customer services Oliver Jerrome said: “A number of customers have contacted us and explained they were put under pressure to make a payment.  Fortunately, the customers quickly became suspicious and ended the call.

“Our advisers would never put any customer under such pressure to make a payment in this way and people should be wary of these scam calls purporting to be from Wessex Water.”