Local charity Dorothy House Hospice Care has been awarded an “Outstanding” rating by the Care Quality Commission following a regulatory inspection in June.
Dorothy House Hospice in Winsley | Photo courtesy of Dorothy House
The unannounced visit from the Care Quality Commission (CQC) took place on 9th June, with the report and rating describing its judgement of the quality of care provided by Dorothy House.
The report is based on a combination of what the CQC found when they inspected, information from their ongoing monitoring of the charity’s services and information provided by the Hospice, patients, the public and other organisations.
As with all inspections, the CQC assessed the Hospice on whether its services were safe, effective, caring, responsive to people’s needs and well-led.
Dorothy House was rated outstanding in 3 of these areas and good in the other two with outstanding overall.
Notes from the report included: “People received outstanding care from highly motivated staff who developed exceptionally positive, caring and compassionate relationships with them.”
In response to the CQC’s report, Dorothy House Chair of Trustees, Stephen Taylor said: “I am delighted to learn that Dorothy House has retained its ‘Outstanding’ rating by the Care Quality Commission.
“To be placed in the top 3% of healthcare providers, particularly after more than two years of a pandemic, is a remarkable achievement.
“I am so pleased for the hard-working staff and volunteers at the Hospice.”
Chief Executive, Wayne de Leeuw said: “Everyone at Dorothy House is thrilled about our continued ‘Outstanding’ rating by the Care Quality Commission.
“Last year we cared for 10% more people than previous year and we are expanding our care following a services review in 2020.
“It’s an exciting time for the organisation as we continue to explore new ways of providing care with and in our community.”
The CQC report did highlight that improvements could be made in some areas, and the charity said it will “rapidly address” the issues.
