If you’d like to make a complaint regarding content published by the Bath Echo, we will fully look into it.
If you’d instead like a correction made to something we’ve published, please email [email protected]. Your enquiry will not be handled as a complaint unless you specifically label it as such.
At the Bath Echo, we can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code. You can find out more about the code here: http://www.impress.press/standards/.
If you believe we have breached this code, you can make a complaint to us regarding it.
We can only deal with your complaint if you are:
- Personally and directly affected by an alleged breach of the Code;
- A representative group affected by an alleged breach of the Code, where there is public interest in your complaint;
- A third party seeking to ensure accuracy of published information
We are also regulated by IMPRESS, but initial complaints must be made to us at the Bath Echo via the following:
Email: [email protected] (Please mark your email as a complaint)
Post: The Editor, Bath Echo, Media Bath Limited, PO Box 5395, Bath, BA1 0YA
Phone: Call 01225 585085 and ask to speak to the Editor of the Bath Echo
In your complaint, please include your full name, organisation (if applicable), a contact telephone number, an email address and your full postal address. You should tell us the subject of your complaint, the article title, published date (found near the top of our articles) and the URL of the content.
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our Independent regulator IMPRESS at the following address:
We work hard to ensure our content is high-quality and meets the standards set out by IMPRESS. We do our best to verify all stories before they are published, using multiple sources where possible. Sometimes information from our sources can be wrong, and any inaccuracies will be corrected as soon as possible.
We welcome feedback about the content we publish here at the Bath Echo. If you’ve got a suggestion or would like to talk about our work, please email [email protected]