Bath & North East Somerset Council has thanked local residents for their patience and support in helping to make the new collections work, following the first week of the new system.
A large number of residents have contacted the Council to ask for additional recycling and food waste containers to help them recycle even more every week.
In the past week alone the local authority have had over 3,000 requests for additional recycling containers.
Cllr Bob Goodman (Conservative, Combe Down), Cabinet Member for Development & Neighbourhoods, said: “We would like to thank everyone for helping with this transition to the new service.
“This is one of the biggest changes Bath & North East Somerset Council has made to the waste collections and we really want to thank residents and staff for helping it to go as well as it has. It is a big change to get used to and we’d ask you to bear with us.
“If you’re confused about the new service, we encourage you to check our website at www.bathnes.gov.uk/recycle where we have over 30 FAQs to help deal with most of the questions you may have.”
Feedback has shown that the majority of residents are putting their waste out with no problems and on their new collection day. The crews are managing the new bins, vehicles and routes well and are completing their rounds successfully.
However crews have reported that there is still some confusion about the new collection day with a small number of people putting their rubbish out on the wrong day and week.
Bath & North East Somerset Council is urging everyone to check the information pack that came with their bin/bag which includes a calendar showing them their new collection day. You can also check your collection day by going to www.bathnes.gov.uk/checkcollection.
Over 4,500 people have already signed up to the text reminder service to help them remember when to put their rubbish out. If you would like a text reminder, text your postcode to 07520 631700.
If you find you have mistakenly put your rubbish out on the wrong day, bring it back in and put it out again on your correct collection day.
Now that the new every other week rubbish collection service has started, make sure that you use your new bin or re-usable rubbish bag for all your rubbish. If you have a re-usable rubbish bag (RRB), make sure that you put your rubbish in tied black sacks before putting into your RRB.
Remember that you can recycle as many as 17 different types of recyclable items – including food waste – from your kerbside weekly. To find out more about what you can recycle, check out the special recycling video or visit www.bathnes.gov.uk/recycle.
There are a small number of deliveries of wheeled bins and re-usable rubbish bags that are being made this week. If you are still waiting for your new bin or bag and you haven’t let the Council know already, contact Council Connect via firstname.lastname@example.org or 01225 39 40 00 so they can make sure you’re on their list.
To help make the transition as smooth as possible, the Council’s Waste Services Team has also been visiting areas where specific issues have been highlighted.