Bath & North East Somerset Council has scored highly in a national survey of residents’ satisfaction with local services, including topping the table for how easy it is to get in touch and report a problem.
The Guildhall in Bath
The council achieved the highest satisfaction score out of 111 local authorities for contact and reporting, while its Park & Ride service was rated second best in the country, for the third year running.
Around 700 randomly selected residents took part in the National Highways and Transport Network Satisfaction Survey.
Satisfaction with highway maintenance was ranked fourth nationally, up from eleventh last year. The council says the improvement reflects increased investment in its road network.
In 2025/26, Bath & North East Somerset Council is spending almost £10 million on highway services, £760,000 more than in 2024/25, including a recently completed £5.1 million resurfacing programme.
Councillor Lucy Hodge, cabinet member for sustainable transport delivery, said: “It’s a real achievement to have some really high resident satisfaction rankings again this year. A big thank you to all the residents that took part.
“We are continuing to invest in our highways, and this survey allows us to compare our performance against more than 100 other local authorities.
“It’s really important to see what we’re doing well but also to look closely at where we can make improvements.”
The survey also placed the council in the national top ten for satisfaction with cycle parking, public rights of way, parking restrictions, communication and the speed and quality of responses from officers.
However, residents reported low satisfaction with traffic levels and congestion.
