Bath and North East Somerset Council’s front-line customer service department is to come up for scrutiny during a meeting in September at Bath’s Guildhall.
Many locals residents use the Council Connect Twitter account instead of contacting by phone.
Local residents from across the authority are being encouraged to share their experiences, whatever they might be, of Council Connect.
For many years the service has been the council’s customer service hotline where residents call, or email, so that their complaints and queries can be dealt with.
Cllr Sarah Bevan (Independent, Peasedown St John) is Chairwoman of the council’s Resources Overview & Scrutiny Panel.
She said: “As a publicly funded body, we need to make sure that all of Bath & North East Somerset Council’s services are up to scratch and providing good value for tax payers’ money, which also includes our customer services hotline.
“A large number of residents have approached me in recent years to raise concerns about the lack of information provided by Council Connect and the unacceptable level of feedback.
“At Bath’s Guildhall, we need to ensure that we set an example of good practice ourselves, alongside our requirement of residents to do their bit to make our area the best it can be for them.”
For many years, B&NES Council Connect has been the first port of call for many residents.
By calling 01225 394041, local people have been encouraged to report pot holes, overgrown hedges, and make enquiries about waste and recycling.
On Wednesday 2nd September, the Council’s Resources Overview & Scrutiny Panel will meet to review Council Connect.
Any feedback sent to Cllr Bevan from residents before the meeting will be helpful to the review, and will inform the outcome and actions taken.
To send details of your experiences of Council Connect, both positive and/or negative, email [email protected] or call Cllr Bevan’s Research Assistant, Judith Clothier, on 01225 396586.
The meeting will start at 4.45pm at Bath’s Guildhall. All are welcome to attend.
