• Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Travel
  • Weather
  • Sport
Bath Echo
  • Tuesday 14th April 2026
  • Subscribe
  • Opinion
  • Reviews
  • Letters
  • Advertise
  • Contact Us
  • Latest Issue
  • Jobs
  • Awards
Bath Echo

Bath, GB

  • Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Travel
  • Weather
  • Sport
Home
News Headlines
Health

Charity coordinating volunteer response to coronavirus launches new hotline

Friday 27th March 2020 Local Democracy Reporter Health

Share
Tweet
WhatsApp
Pin
Share

A hotline to coordinate the hundreds of volunteers in Bath and North East Somerset who have stepped up to help people amid the coronavirus crisis is about to be launched.

James Carlin, who runs 3SG

Little more than a week ago, 3SG was a one-person operation led by James Carlin but “bizarre timing” meant it was well placed to act.

The outbreak started to escalate just as the charity was launching Compassionate Communities, an initiative encouraging people to look out for one another that he hopes will change society for the better.

“I’ve been getting calls day and night,” said dad-of-two James. “One day I was on the phone for seven hours.

“3SG was just a one-person operation until 10 days go. Now, we’ve got six full-time volunteers and almost 2,000 connectors.

“The timing was bizarre. We had Compassionate Communities ready and waiting to go when people needed it.

“It’s become this virtual community. That’s been really unexpected.

“It’s providing people with something positive every day. People are finding out they live in the same street and didn’t know each other.

“It should be laying some groundwork for the community when this is finished. That could genuinely make our community a lot better.”

The charity’s plans are evolving every day but James said it will continue to nurture that grassroots movement and give training to volunteers.

It will mobilise the existing skills and resources of the council, education providers, healthcare, the third sector, faith community, businesses and residents, and match them with volunteers.

The hotline will officially launch on Monday.

Bath and North East Somerset Council has praised the efforts of James and 3SG.

A statement on its website says: “During this difficult time, we want to make sure that our residents look out for one another to help everyone to stay safe and healthy.

“Our community and voluntary sectors are playing a key role and we’re working hard to provide up-to-date health information and advice to these organisations.

“Offering support and thinking of one another makes neighbourhoods and communities stronger together.

“This is particularly important for those who are more vulnerable and isolated.”

Visit www.3sg.org.uk for information on how you can help.

Stephen Sumner, Local Democracy Reporter

You can find the latest coronavirus information, advice and community updates for the Bath & North East Somerset area on our dedicated live blog here.

Share
Tweet
WhatsApp
Pin
Share
Next article Woman charged with assaulting emergency worker in Peasedown St John
Previous article West of England leaders urge people to stay at home and help save lives

Related Stories

Bath hospital’s popular outdoor pool reopens for Easter holidays
Monday 13th April 2026

Bath hospital’s popular outdoor pool reopens for Easter holidays

Residents are urged to support health services during strike action
Friday 3rd April 2026

Residents are urged to support health services during strike action

Residents being asked to help shape local dementia support plan
Friday 27th March 2026

Residents being asked to help shape local dementia support plan

Top Stories

Major £5 million road resurfacing work gets under way across Bath

Major £5 million road resurfacing work gets under way across Bath

Tuesday 14th April 2026
Discount supermarkets fighting to build a store in Keynsham

Discount supermarkets fighting to build a store in Keynsham

Tuesday 14th April 2026
Bath Building Society sets new targets after finance charter pledge

Bath Building Society sets new targets after finance charter pledge

Tuesday 14th April 2026
Bath-Northampton classic is good for rugby, says Dowson

Bath-Northampton classic is good for rugby, says Dowson

Tuesday 14th April 2026
Reid: There’s more to come from this group of Bath Rugby players

Reid: There’s more to come from this group of Bath Rugby players

Tuesday 14th April 2026
  • Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Travel
  • Weather
  • Sport
  • Back to top
Created by Media Bath - Regulated by IMPRESS

About the Bath Echo | Your City, Your News

We're your local independent newspaper covering news and events across beautiful Bath and the close surrounding villages. We're here to help keep Bathonians in the know about what's going on in their city.

Useful Info

  • House Rules
  • Cookie Policy
  • Contact Us
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Complaints Policy
  • Social Media Policy
© Bath Echo 2026. All rights reserved.
Produced by Media Bath Limited