With the coronavirus outbreak confining millions to their homes, key workers from Wessex Water are continuing to keep Bath’s taps running and sewers clear.
Given the importance of water for public health, Wessex Water has tried and tested plans in place which mean its vans and workforce are still out and about in the region carrying out critical maintenance, finding and fixing leaks and unblocking sewers.
While some non-urgent work has had to be rescheduled, and Wessex Water’s reservoirs and visitor sites are closed to the public, the Government has officially designated water and sewerage personnel as key workers who provide an essential service.
Mohammed Saddiq, Wessex Water’s executive director of operations, said: “Our people are among the army of key workers making sure everyone has access to the vital services they need.
“Many of them are working by themselves or, where this isn’t possible, maintaining a safe distance from each other and the public. If you spot them working in the street, do give them a friendly wave from your window!”
Wessex Water is following the very latest Government advice to protect its customers and employees, and ensure it continues to supply safe drinking water and sewerage services as normal.
As well as being a visible presence on the streets, Wessex Water call centre staff are working remotely to speak to anyone who has a problem or might be struggling financially as a result of COVID-19 and worried about paying their bills.
Meanwhile, Wessex Water is reminding customers how they can help out at this difficult time by reporting any leaks near their homes and only flushing the three Ps – (toilet) paper, pee and poo – to avoid sewer blockages.
It said that if people are using kitchen roll or wet wipes as an alternative, this should be put in the bin and not flushed.