• Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Traffic & Travel
  • Weather
Bath Echo
  • Saturday 14th June 2025
  • Subscribe
  • Opinion
  • Reviews
  • Letters
  • Advertise
  • Contact Us
  • Latest Issue
  • Jobs
  • Awards
Bath Echo

Bath, GB

  • Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Traffic & Travel
  • Weather
Home
News Headlines
Community

Wessex Water and SSEN showcase work to support vulnerable customers

Thursday 16th May 2019 Bath Echo News Team Community

Share
Tweet
WhatsApp
Pin
Share

Wessex Water and Scottish and Southern Electricity Networks (SSEN) recently teamed up to showcase how they work together to support customers in vulnerable circumstances.

A shared utility event was held for the first time at Wessex Water’s Bath headquarters, where partner charities, councils and community groups were able to learn more about schemes such as Priority Services – a register of customers with specific needs that is quick and easy to join.

Wessex Water is committed to an open systems approach to helping customers and has recently launched its new Marketplace platform, an online collaboration tool for organisations inside and outside the water industry.

Kate Robbins, Wessex Water’s head of customer policy, said: “We know that anyone can find themselves vulnerable at any time, maybe due to illness or unemployment or simply a change of circumstances such as a bereavement or relationship break-up.

“Because our customers are our priority, we are committed to providing extra support and help when and where it is most needed.

“Working in partnership with SSEN has enabled us to share best practice, lobby for change and work collaboratively to raise awareness and increase take-up of our support schemes such as Priority Services.”

SSEN stakeholder engagement manager Alison Dean added: “SSEN and Wessex Water have been working in partnership since May 2016 to support our customers in vulnerable circumstances.

“This event gave us the opportunity to show what we can offer and enabled us to reach and better support those customers in our region who need us most.”

Priority Services provides tailored help for people who need it. For example, providing bills and information in alternative formats, a password scheme for visits and ensuring customers always have access to water during unplanned interruptions such as a burst.

Share
Tweet
WhatsApp
Pin
Share
Next article Bath retirement development recognised in prestigious national awards
Previous article Figures reveal most active speed cameras in Bath and North East Somerset

Related Stories

Twerton Flower Show is revived after a century thanks to grant
Friday 13th June 2025

Twerton Flower Show is revived after a century thanks to grant

Group calls for respite service to stay open until October 2026
Friday 13th June 2025

Group calls for respite service to stay open until October 2026

Bike Workshop operated by Bath charity Julian House to close
Friday 13th June 2025

Bike Workshop operated by Bath charity Julian House to close

...
Followers
Follow
...
Followers
Follow
...
Followers
Follow

Top Stories

Magistrates give ‘one last lifeline’ for Bath man facing prison

Magistrates give ‘one last lifeline’ for Bath man facing prison

Friday 13th June 2025
Twerton Flower Show is revived after a century thanks to grant

Twerton Flower Show is revived after a century thanks to grant

Friday 13th June 2025
Group calls for respite service to stay open until October 2026

Group calls for respite service to stay open until October 2026

Friday 13th June 2025
Bike Workshop operated by Bath charity Julian House to close

Bike Workshop operated by Bath charity Julian House to close

Friday 13th June 2025
‘Terrifying’ dog attack in park after it escapes from nearby home

‘Terrifying’ dog attack in park after it escapes from nearby home

Friday 13th June 2025
  • Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Traffic & Travel
  • Weather
  • Back to top
Created by Media Bath - Regulated by IMPRESS

About the Bath Echo | Your City, Your News

We're your local independent newspaper covering news and events across beautiful Bath and the close surrounding villages. We're here to help keep Bathonians in the know about what's going on in their city.

Useful Info

  • House Rules
  • Cookie Policy
  • Contact Us
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Complaints Policy
  • Social Media Policy
© Bath Echo 2025. All rights reserved.
Produced by Media Bath Limited