Bath-based Truespeed, which provides ultrafast broadband services, has extended its price freeze and introduced a new product to support financially vulnerable customers.
Installing a Truespeed connection | Photo © Truespeed / Rupert Marlow
Having announced its initial 12-month price freeze in May 2022, Truespeed is continuing to help residents with the ongoing cost-of-living crisis by extending it throughout 2023.
Guaranteeing its ‘no in-contract price rise’ promise, the provider is bucking the industry-wide trend of price hikes and ensuring full fibre broadband remains accessible to as many people as possible.
The community-led company is also taking steps to ensure its most financially vulnerable customers are supported throughout concerning economic times.
Available to households that meet specific criteria, the broadband provider has launched the ‘Truespeed Basic’ product that offers guaranteed speeds of 30Mbps for £20 per month.
Nelson Missier, Chief Commercial Officer of Truespeed said: “We recognise that many customers are going through a stressful period with escalating household costs, limited connectivity options and price increases on many utilities.
“We are playing our part and supporting our customers by extending our price freeze throughout the whole of 2023 and ensuring the vital utility of ultrafast, full fibre broadband remains accessible to those who need it most.
“We’ve always been a part of the South West community and are proud to step up during this unprecedented situation.”
Truespeed, which also has a call centre in Bath, provides free ultrafast connectivity to over 140 local schools and community hubs.
