Wessex Water has again been singled out as a top performer in the annual Consumer Council for Water (CCW) complaints report.
The number of written complaints received from customers in 2019/20 fell by 23% while there was a 40% reduction in ‘stage 2’ complaints, where issues with service or bills are not resolved at the first time of asking.
This year’s report, which also measured complaints made via social media, web chat, SMS and in person, saw Wessex Water rated among the four standout companies alongside Bournemouth Water, Bristol Water and United Utilities.
It reads: “CCW acknowledges the good performance of Bournemouth Water, Bristol Water, United Utilities and Wessex Water, all of whom performed strongly across all indicators.”
Wessex Water was similarly praised in 2018/19, when it received the lowest number of written complaints per 10,000 household properties of all 21 companies measured.
Sue Lindsay, Wessex Water’s Director of Customer Policy and Engagement, said: “We’re proud to be the leading water and sewerage company again when it comes to keeping written complaints down.
“We treat any complaint as one too many and something to learn from, while we’re committed to going the extra mile for our customers and resolving issues raised at the first time of asking.”
