Wessex Water is offering further support to customers across Bath who may be worried about being able to pay their bill due to COVID-19.
The water and sewerage company’s Assist scheme has been extended to any customer who has suffered a loss of income directly as a result of the pandemic and is unable to pay their bill, perhaps because of redundancy or from being self-employed and unable to work.
Wessex Water provides tailored advice and help, including lower bills based on a customer’s ability to pay until they get back on track.
Executive Director of Retail and Commercial Charley Maher, who runs Wessex Water’s billing services company, said: “We recognise that some customers might be unexpectedly facing financial difficulty as a result of Covid-19, possibly for the first time.
“Circumstances have changed for so many people and you’re not alone if you’re struggling or think you’ll find it hard to pay your water bill in the future.
“We don’t want any customers to suffer in silence and would urge those who need support to get in touch with our friendly team who are on hand to listen and come up with the help you need.”
This week, 9th to 13th November, marks national Talk Money Week, an annual campaign to encourage the UK to talk about managing their finances and raise awareness of the support that is on offer.
As well as Assist, Wessex Water is encouraging customers in the “high risk” Covid-19 group to sign up to Priority Services for extra support in these challenging times.
For more information, visit www.wessexwater.co.uk/helptopay.