A newly published survey has revealed that 83% of bus passengers across West of England are satisfied with their overall bus services.
2,500 people were surveyed on their experience on local buses, with Wessex Bus services scoring 84% satisfactory and First Bus scoring 83%.
The survey was conducted by Passenger Focus, an the independent consumer organisation representing the interests of rail users nationally and bus, coach and tram users.
David Sidebottom, Passenger Focus acting chief executive, said: “These results are good news for bus passengers, operators and transport authorities in the West of England.
“This improvement in bus passengers’ overall satisfaction demonstrates what can be done when bus operators and transport authorities use the BPS results to identify improvements for their passengers.
“However, there is still room for improvement. The survey provides pointers for future action and our conversations with operators and authorities have helped identify what could be done to improve passenger satisfaction.”
The Bus Passenger Survey looked at many aspects of passengers’ journeys, including value for money, punctuality, journey time and bus driver helpfulness.
34,000 passengers from 19 areas took part in the biggest single survey of bus passenger views to be published in England.
