• Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Traffic & Travel
  • Weather
Bath Echo
  • Monday 19th May 2025
  • Subscribe
  • Opinion
  • Reviews
  • Letters
  • Advertise
  • Contact Us
  • Latest Issue
  • Jobs
  • Awards
Bath Echo

Bath, GB

  • Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Traffic & Travel
  • Weather
Home
Local News for Bath

Students Running Own IT Helpdesk

Thursday 31st January 2013 Bath Echo News Team Education, Local News for Bath, News Headlines

Share
Tweet
WhatsApp
Pin
Share

Getting to grips with ROM and RAM and megabyte and gigabyte measurements of storage may leave some people scratching their heads.

But students at City of Bath College know just what they are doing when it comes to solving computer troubles.

The talented students are running their own computer helpdesk for four weeks as they seek to gain a taste of the world of work.

They answer the phone calls and emails of staff and students who need help with a wide range of queries.

The IT (Web Design and Developing Computer Games) Level 2 BTEC Diploma students have found themselves re-setting passwords, and dealing with slow-running computers, viruses and corrupt files.

They have also had to sort out printer jams, and answer questions on how to use the College’s digital and video cameras.

The students have carefully logged each problem onto an IT database and managed their own workload to solve issues and offer further advice.

IT lecturer Sarah Chappell said: “As well as putting their technical skills to the test, the students learn the importance of team work and how to deal with customers.

“It’s very similar to an IT Helpdesk at any company, it’s a real-life work project that makes students more employable.

“Employers sometimes say teenagers have the qualifications but not the communication skills. But this project improves their people skills and confidence.”

Teams of students are taking it in turns to cover the IT helpdesk on Tuesdays and Wednesdays.

The students had to fill in application forms and attend formal interviews to be awarded the various helpdesk job roles.

One team heading up the IT helpdesk is the ‘Geek Squad’, which is made up of Helpdesk Manager Marcus Sullivan, 16, Project Manager Luciano Capozzoli, 16, IT Administrator Will Lacey-Brain, 17, and Website Designer Angus McCaffer, 16.

Angus said: “It’s a great experience as it goes on our CVs and show we have experience in a working environment.

“The most common issue is people forgetting their passwords, but not everything has been quite so straight forward, we’ve had to deal with some challenging problems.

“You never know what problem you will be getting next, so you have to be ready.”

The students are also producing a set of user guides to suggest simple IT solutions.

Share
Tweet
WhatsApp
Pin
Share
Next article Gay Street Traffic Plans Announced
Previous article Bath Financial Business Adds Members

Related Stories

Students urged to recycle unwanted items as they finish year
Monday 19th May 2025

Students urged to recycle unwanted items as they finish year

Children become ‘strong and independent learners’ at club
Wednesday 14th May 2025

Children become ‘strong and independent learners’ at club

Popular Bath junior school keeps its Outstanding reputation
Friday 9th May 2025

Popular Bath junior school keeps its Outstanding reputation

...
Followers
Follow
...
Followers
Follow
...
Followers
Follow

Top Stories

Students urged to recycle unwanted items as they finish year

Students urged to recycle unwanted items as they finish year

Monday 19th May 2025
Plans to create another HMO in Twerton are given approval

Plans to create another HMO in Twerton are given approval

Monday 19th May 2025
Bath disability charity to gift twenty accessible pushchairs

Bath disability charity to gift twenty accessible pushchairs

Monday 19th May 2025
Appeal launched after man assaulted at Bath railway station

Appeal launched after man assaulted at Bath railway station

Monday 19th May 2025
Debate resumes as Lidl submits latest plans for new store

Debate resumes as Lidl submits latest plans for new store

Friday 16th May 2025
  • Business
  • Community
  • Crime
  • Education
  • Health
  • Politics
  • What’s On
  • Traffic & Travel
  • Weather
  • Back to top
Created by Media Bath - Regulated by IMPRESS

About the Bath Echo | Your City, Your News

We're your local independent newspaper covering news and events across beautiful Bath and the close surrounding villages. We're here to help keep Bathonians in the know about what's going on in their city.

Useful Info

  • House Rules
  • Cookie Policy
  • Contact Us
  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Complaints Policy
  • Social Media Policy
© Bath Echo 2025. All rights reserved.
Produced by Media Bath Limited